Privacy Policy

This privacy policy sets out how the Cornwall Care collects, stores, uses and protects any information that you give us when you use our website.

You do not have to give us any information to use this website. However, if you wish to subscribe, obtain greater functionality or apply for a job, we need certain information from you.

Cornwall Care is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement and that we will comply with the Data Protection Act 1998, Privacy and Electronic Communications Regulations (EC Directive) 2003 and other applicable privacy laws.

Please read this privacy policy carefully, by accessing this website you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this website.

Cornwall Care may change this policy from time to time by updating this page, so you should check here from time to time to ensure that you are happy with any changes we have made. This policy is effective from March 2014.


Who We Are

Cornwall Care was established in 1996 and is a not for profit, registered charity (Charity Number 1053486). We are supported by a Board of Trustees and our registered office is at:

Cornwall Care
Cornwall Care House
Glenthorne Court
Truro Business Park


What We Collect

We may collect the following information:
Your name.
Your contact information including email address.
Your demographic information such as postcode, preferences and interests.
Other information relevant to customer surveys and/or offers.
We do not and will not knowingly collect information from any unsupervised child under the age of 18. If you are under the age of 18, you may not use this website unless you have the consent of, and are supervised by, a parent or guardian.


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To improve our products and services.
  • To periodically send you promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • To contact you from time to time for market research purposes via email, phone, fax or mail.
  • To customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, no transmission over the Internet can ever be guaranteed secure. Please note therefore that we cannot guarantee the security of any personal information that you transfer to us over the Internet.

Emails are not always secure, and they may be intercepted or changed after they have been sent. Cornwall Care does not accept liability if this happens. The content of emails reflects their author’s views and not necessarily those of Cornwall Care. The information in emails from Cornwall Care is confidential, so if you receive one by mistake, please delete it without copying, using, or telling anyone about its content.


Our cookie policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. If your browser is configured to accept cookies, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


How we use cookies

The majority of cookies we use on this website are for Google Analytics, a tool which anonymously provides us with statistical data on how our website is used.

You can find more information about Google Analytics at


Controlling cookies

You can choose to accept or decline cookies. Whilst most web browsers automatically accept cookies, you may modify your browser setting to decline them if you prefer.

For more information on how to do this, please visit


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by us for marketing purposes.

If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by: writing to us at: Marketing and PR Department, Cornwall Care, Cornwall Care House, Glenthorne Court, Truro Business Park, Truro TR4 9NY; or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We will not use your personal information to send you promotional information about third parties.

If you believe that any information we hold on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect free of charge.